pk365 apk Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Whether you open an account on pk365 apk, place a bet, or simply browse the website — some data reaches us in each case. You have the right to know how we use that data, and it is our responsibility to be clear about it.

Pk365 apk treats privacy as a fundamental right. We believe a platform that respects its members' data is one that earns lasting trust. This Privacy Policy contains nothing hidden — everything is stated in plain, straightforward terms.

This policy applies to the pk365 apk website, mobile app, and all other digital services. If anything in this policy is unclear, contact our support team — we're happy to explain.

2. What Data We Collect

Pk365 apk collects two types of data — what you provide directly and what is collected automatically as you use the platform.

What you provide directly:

• Name, mobile number, and date of birth collected at registration.
• National ID information for KYC verification.
• Mobile banking number or bank account details during payment (used only at the time of the transaction).
• What you write or say when contacting support.
• Preferred language, location, and notification settings.

Automatically Collected Information:

• IP address, device type, and operating system.
• Browser type and language settings.
• Time spent on the platform and pages visited.
• Logs of betting and gaming activity.
• Records of transaction time and amount.
• Data collected from cookies and similar tracking technologies.

3. How Your Data Is Used

Pk365 apk uses your data only for necessary purposes. Your information is never used or analysed beyond what is required.

• Account Management: For login verification, password resets, and account security.
• Transaction Processing: For processing deposits, handling withdrawals, and maintaining transaction records.
• Identity Verification: As part of the KYC process to meet regulatory requirements.
• Security: To detect fraud, prevent account abuse, and identify suspicious activity.
• Service Improvement: For anonymous statistical analysis to improve the platform experience.
• Contact: For important updates, transaction confirmations, and promotional notifications (with your consent).
• Responsible Gaming: To identify problematic gaming patterns and provide timely support.

You can opt out of marketing or promotional SMS at any time through your account settings. However, transaction confirmations and security alerts cannot be turned off — they are essential for your protection.

4. Who Your Data Is Shared With

Pk365 apk never sells your personal data and does not share it with third parties unnecessarily. In certain specific situations, limited information may be shared:

• Payment Gateway: Only the data necessary to process transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Partners: Server management and security service providers — they are not permitted to use your data for their own purposes.
• Game Providers: For live games, only the minimum session data required.
• Legal obligations: In response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: With international AML and fraud prevention agencies in cases of suspicious activity.

Pk365 apk has data protection agreements in place with all third-party partners. They are not permitted to use your information for their own marketing or any other purpose.

5. Special Protection for Payment Information

Payment information is the most sensitive data we handle, and pk365 apk takes extra precautions in this area. When you transact via bKash, Nagad, or card, that information goes directly to the relevant payment gateway.

• Pk365 apk never views or stores your mobile banking PIN.
• Card numbers, CVVs, and expiry dates are never stored on pk365 apk's servers.
• Your OTP is sent directly to your phone — never share it with pk365 apk or anyone else.
• Transaction history contains only the amount, time, and status — no sensitive payment details are stored.

6. Cookie & Tracking Policy

Cookies are small files stored in your browser that help improve how pk365 apk functions. We use three types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. Disabling these cookies may cause the platform to malfunction.
• Functionality Cookies: To remember your preferred language, theme, and settings. Disabling these means you will need to reconfigure your settings each time.
• Analytics Cookies: To understand which parts of the platform are used most. Data is anonymized — it cannot be used to identify you directly. You have the option to disable these.

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent login and payments from working correctly.

7. Security Measures

Pk365 apk protects your data with multiple layers of security. Procedural safeguards are given the same priority as technical ones.

• 256-bit SSL Encryption: All communication between the platform and your device is encrypted.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Verification: Additional verification required when logging in from a new device.
• Access Control: pk365 apk staff can only access the information necessary to carry out their specific responsibilities.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Incident Response Team: A dedicated team is on standby to respond swiftly to any security incidents.

If you believe your account has been compromised in any way, contact us immediately via live chat. We will secure your account right away.

8. Data Retention Period

Pk365 apk does not retain data longer than necessary. Each type of information has a defined retention period:

Once the retention period ends, data is securely deleted or anonymised. Certain data may need to be kept longer due to legal obligations — in such cases, the highest level of protection is maintained.

9. Your Rights

You have several important rights regarding your personal data on pk365 apk. These rights can be exercised at any time:

• Right to Know: You can request to know what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data unless there is a legal obligation that requires us to retain it.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can request a copy of your data in a standard, portable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. Standard requests are processed within 24–48 hours. Complex requests may take up to 30 days.

10. Child & Minor Protection

Pk365 apk is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

If we are notified or become aware that data from a minor has been collected inadvertently, we will immediately delete that data and close the associated account.

11. International Data Transfers

Pk365 apk is an international platform. In some cases, your data may be stored or processed on servers in other countries — for example, when using cloud services or international payment gateways.

Where data may be transferred internationally, compliance with global data protection standards is ensured. Data protection agreements are in place with all partners.

12. Policy Changes

Pk365 apk may update this privacy policy when necessary. For significant changes, you will be notified at least 7 days in advance via SMS or email.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. The date of the most recent revision is noted at the top of this page.

13. Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: support@pk365apk.best
• Live Chat: Available in Bangla 24/7
• Response Time: Average 3 minutes on Live Chat, 24 hours by email

Data protection requests — such as deletion or a copy of your data — are processed promptly when submitted by email.